Refund policy

We handle returns case-by-case to ensure each situation is handled appropriately and to the satisfaction of each individual customer. Please reach out to us at sales@ibexspecialtycoffee.com if you are unsatisfied with your order.

Coffee: we don’t accept returns on coffee since it’s a perishable product but we will ensure any issues with your coffee or order are addressed. If you have any problems with your coffee or an incorrect order, contact us at sales@ibexspecialtycoffee.com within 48 hours of receiving your coffee. We’ll do our best to make things right.

Merchandise (non-coffee): all returns or exchanges on merchandise must be within 15 days of the purchase date. Please email us your order confirmation, name, item(s) to be returned/exchanged, and reason for return/exchange to info@bearcanyoncoffee.com. We’ll then send you info on how to proceed. Shipping costs for returns/exchanges are at the customer’s expense. Ibex Coffee cannot refund shipping costs. 

Damages
Ibex Coffee is not liable for any products damaged or lost during shipping. Please do contact us at sales@ibexspecialtycoffee.com and let us know about any lost or damaged products. Be advised that you will need to contact USPS or Logistic provider directly to file any claims. Save all packaging materials and damaged goods before filing a claim.